Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzas-pequods.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We are dedicated to providing our customers with exceptional pizza and dining experiences. For the purposes of this Privacy Policy, Pequod's Pizza acts as the data controller responsible for your personal information.

We encourage you to contact us directly with any questions or concerns about this Privacy Policy using the contact information provided above.

2. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our Services — such as creating an account, placing an order, signing up for promotions, or contacting us — you may voluntarily provide us with personal information, including but not limited to:

• Contact Details: Your full name, email address, mailing address, billing address, and telephone number.
• Account Credentials: Username, password, and other authentication information if you create an account on our website.
• Order Information: Details about the food items you order, delivery instructions, special dietary requests, and payment-related data.
• Payment Information: Credit or debit card numbers, billing information, and other financial data necessary to process your transactions. Note that payment card data is processed by our third-party payment processors and is not stored directly on our servers.
• Communications: Messages, feedback, reviews, and any other content you send us through contact forms, email, or social media.
• Marketing Preferences: Your preferences for receiving marketing communications from us.
• Loyalty and Rewards Data: Information related to any loyalty or rewards programs you participate in.

2.2 Information Collected Automatically

When you access or use our website, certain information is collected automatically, including:

• Device Information: IP address, browser type and version, operating system and platform, device identifiers, screen resolution, and language settings.
• Usage Data: Pages you visit on our website, links you click, time spent on pages, referring URLs, and other browsing behaviors.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may collect more precise location data to facilitate delivery services.
• Log Data: Server logs recording your interaction with our website, including access times, error reports, and diagnostic information.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 of this policy for more information about our use of cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect or log into our Services using a social media account (such as Facebook or Google), we may receive certain profile information from those platforms.
• Delivery and Ordering Platforms: If you place an order through a third-party food delivery or ordering platform, that platform may share your order and contact information with us for fulfillment purposes.
• Analytics Providers: Aggregated and anonymized data from analytics services that help us understand how users interact with our website.
• Marketing Partners: Information to help us better target our advertising and marketing campaigns.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

3.1 Provision of Services

• To process and fulfill your orders, including delivery and pick-up arrangements.
• To create and manage your account with us.
• To communicate with you about your orders, including confirmations, updates, and receipts.
• To provide customer support and respond to your inquiries.
• To process payments and prevent fraudulent transactions.

3.2 Improvement and Personalization

• To analyze how our website and Services are used so we can improve them.
• To personalize your experience, including showing you menu recommendations based on your order history.
• To develop new features, products, and services.
• To conduct research and analyze trends, usage, and activities in connection with our Services.

3.3 Marketing and Communications

• To send you promotional emails, special offers, and newsletters about Pequod's Pizza, where you have opted in or where we have a legitimate interest in doing so.
• To display targeted advertising on third-party platforms and across the internet.
• To administer loyalty programs, contests, promotions, surveys, and other marketing initiatives.
• To measure the effectiveness of our marketing campaigns.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, or safety of Pequod's Pizza, our customers, or others.
• To detect, investigate, and prevent fraud, security incidents, and other illegal activities.

4. Legal Basis for Processing

We process your personal information in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal consumer protection regulations.

Depending on the nature of the information and the purpose of processing, we rely on the following legal bases:

• Contract Performance: Processing necessary to fulfill your orders and provide our Services.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our Services, fraud prevention, and direct marketing, where these interests do not override your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Where you have provided explicit consent, such as signing up for marketing emails or enabling precise location data.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, such as:

• Payment processors (e.g., Stripe, Square, or similar services) to handle billing and transactions.
• Delivery logistics and courier partners to fulfill your orders.
• Email and SMS marketing platforms to send promotional communications.
• Web analytics providers (e.g., Google Analytics) to help us understand website usage.
• Cloud hosting and data storage providers.
• Customer support software providers.
• Cybersecurity and fraud prevention services.

These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. They are prohibited from using your personal information for their own independent purposes.

5.2 Business Transfers

In the event that Pequod's Pizza is involved in a merger, acquisition, asset sale, financing, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if we believe disclosure is required or permitted by law, including to:

• Comply with legal obligations, court orders, or governmental requests.
• Respond to law enforcement requests and as required by applicable law.
• Protect the rights and safety of Pequod's Pizza, our employees, customers, or the public.
• Enforce our policies and agreements.

5.4 Advertising Partners

We may share certain non-personally identifiable or aggregated information with advertising partners to deliver more relevant advertising to you. This may include information about your browsing behavior on our website via cookies and similar technologies, subject to your cookie preferences.

5.5 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing.

6. Data Security

Pequod's Pizza takes the security of your personal information seriously. We implement a variety of administrative, technical, and physical security measures to protect your information against unauthorized access, loss, alteration, or destruction. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to employees and contractors who need it to perform their job functions, and they are subject to strict confidentiality obligations.
• Secure Payment Processing: Payment card information is handled by PCI-DSS compliant payment processors, and we do not store full card numbers on our systems.
• Regular Security Assessments: We conduct periodic reviews of our information collection, storage, and processing practices, as well as our security measures.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and in accordance with applicable notification requirements under US state breach notification laws.

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. Pequod's Pizza respects and honors these rights as required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, you may contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us using the information provided in Section 12. We will respond to your request within 45 days, with an extension of up to 90 days where reasonably necessary. We will verify your identity before processing your request.

7.2 Rights Under Other US State Privacy Laws

Various other US states have enacted consumer privacy legislation. Residents of states including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), and others may have similar rights to access, correct, delete, and port their personal data. We are committed to honoring these rights as applicable. Please contact us using the details in Section 12 to submit a request.

7.3 General Rights Available to All Users

Regardless of your state of residence, you may:

• Access and Update Your Information: Review and update your personal information by logging into your account or contacting us directly.
• Opt Out of Marketing: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails, or by contacting us at [email protected].
• Request Data Portability: In certain circumstances, request a copy of your personal information in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and other tracking technologies to enhance your experience, analyze site traffic, and deliver targeted advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They help the website remember your preferences, keep you logged in, and collect information about how you use the site.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

• Browser Settings: Most web browsers allow you to block or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.
• Opt-Out Tools: You may opt out of interest-based advertising through the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).
• Google Analytics Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more detailed information about our use of cookies, please refer to our Cookie Policy, which is available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

10. Children's Privacy

Pequod's Pizza does not direct its Services to children under 13, and we do not knowingly collect personal information from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA). If you are under 18 years of age, please do not use our Services or provide us with any personal information.

If we discover that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will take immediate steps to delete that information. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

11. International Data Transfers

Pequod's Pizza is based in the United States, and your information is primarily processed and stored within the United States. However, as some of our third-party service providers may be located in other countries, your personal information may be transferred to, stored in, and processed in countries other than the United States.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Ensuring the destination country has been deemed to provide an adequate level of data protection.
• Implementing technical and organizational measures to protect the security of your information during transfer.

If you are located outside the United States and choose to use our Services, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to the transfer and processing of your information as described in this policy.

12. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please do not hesitate to contact us. We are committed to resolving your concerns promptly and transparently.

When contacting us about a privacy matter, please include the following information to help us process your inquiry efficiently:

• Your full name and contact details.
• A description of your concern or the nature of your request.
• Any relevant account information (e.g., email address associated with your account).

We will acknowledge receipt of your inquiry within 10 business days and will endeavor to provide a full response within 45 days, as required by applicable law.

13. Filing Complaints with a Data Protection Authority

If you believe that we have processed your personal information in violation of applicable privacy laws and are not satisfied with our response to your complaint, you have the right to file a complaint with the appropriate regulatory authority.

13.1 For California Residents

California residents who wish to exercise their rights under the CCPA/CPRA or file a complaint may contact the California Privacy Protection Agency (CPPA):

13.2 For All US Consumers

Any US consumer who believes our data practices violate federal consumer protection laws may file a complaint with the Federal Trade Commission (FTC):

13.3 For Residents of Other States

Residents of other US states may have the right to lodge complaints with their state's Attorney General office or relevant consumer protection agency. We encourage you to research the appropriate authority for your state of residence.

14. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pequod's Pizza. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our website.

Additionally, we may use social media plugins, embedded content from platforms such as YouTube or Instagram, and other third-party tools that may collect information about you even if you do not interact with them directly. Your interactions with these features are governed by the privacy policy of the company providing them.

15. Do Not Track Signals

Some web browsers and mobile operating systems include a "Do Not Track" (DNT) feature or setting that signals your preference that no data about your browsing activities be collected and tracked. At this time, our website does not respond to browser-initiated DNT signals, as there is no uniform technology standard for recognizing and implementing DNT signals. We will continue to monitor developments in this area and update our practices if a standard emerges.

For California residents, please note that the CCPA gives you the right to opt out of the sale or sharing of your personal information regardless of DNT settings. Please refer to Section 7.1 for information on how to exercise this right.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our website homepage or in a prominent location on our website.
• Send an email notification to registered users where changes are significant, where reasonably practical.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Glossary of Key Terms

This Privacy Policy was last updated on April 11, 2026. All rights reserved © 2026 Pequod's Pizza.